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My suitcase is defective – where can it be repaired?

If you have any questions about repairs, spare parts or complaints, please contact us using our contact form at the bottom right of the screen.

In order to help you as quickly as possible, we would kindly ask you to describe the defect as precisely as possible, to include the invoice from the purchase as well as pictures of the case and the damage with your request.

In addition, you can speed up the processing of your case by including the EAN number of your case and your billing or delivery address in your request. The EAN number of your case (13 digits) can be found on a label which, depending on the model, is sewn into the inner lining or the inside pocket of the case.