We offer different warranty times for different kinds of luggage and other products:
Probeetle & Case-Star products: 3 years
Backpacks, Business Bags: 3 years
Mine products & Accessories: 2 years
Eminent soft luggage: 3 years
Eminent hard luggage: 5 years
Eminent GOLD luggage: 7 years
The warranty covers manufacturing defects in material and workmanship that occur during the above mentioned warranty period starting with the date of purchase.
The warranty only covers manufacturing defects and does not cover damages that are the result of regular wear and tear, misuse or unreasonable use, improper care, accidents, abrasion, improper carrier handling (e.g. airlines); cosmetic damages (e.g. scratches), the loss of the case, the loss or damage to any contents of the case or damages to personal effects. The warranty provided is limited to the value of the product. Incidental and consequential damages are expressly disclaimed.
Like most luggage manufacturers, we cannot accept liability for damage due to improper handling by carriers. If you discover that your luggage has been damaged after a flight, evidently resulting from improper handling by the airline, you must notify the airline immediately (requirements vary by airline), ideally before leaving the terminal building.
Every warranty claim requires a valid proof of purchase (e.g. invoice) indicating the product purchased and the date of purchase. We reserve the right to solely judge claims presented to us. Eminent will, in its discretion, either repair, replace or refund the product in accordance with the warranty terms and conditions stated herein. We reserve the right to replace any product with a product of equal value in available colours in the event that your original product or colour is no longer available.
The warranty terms detailed above are applicable for all purchases made from 2016 onwards.