Customer Service

You have questions about the suitcase you have just received, have pre-purchase questions or want to repair your old Eminent, Probeetle or Case-Star suitcase? Then you are on the right page. Find out more about the different topics by clicking on the different categories below or contact our customer service if you cannot find an answer to your question.
eminent delivery and exchanges
Delivery, Returns & Exchanges

Want to know the expected delivery time, shipping regions and costs or how a product can be returned? On the following page you will find more information regarding the conditions and the process.

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eminent warranty

Every Eminent, Probeetle or Case-Star product comes with an additional manufacturer warranty. Get more information on how long the warranty period is for your product and what conditions apply.

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eminent repair and spare parts
Repairs & Spare Parts

Our products are made to last - should your product still be damaged it can in many cases be repaired with little effort.

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eminent locks and security
Locks & Security

Opening the lock for the first time, setting or resetting your locking code can look difficult at first glance. With our instruction it is easy.

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Your question does not fit into any of the other categories? No problem - here you will find answers to many more questions.

Could not find the answer you were looking for?

We are very sorry that you could not find the answer your were looking for. You can contact our customer service by clicking the button below.

To avoid unnecessary waiting time, we would kindly ask you to check the explanations for different topics and our FAQ above before contacting our customer service. Please remember to accurately describe your issue and include all relevant information and attachments (e.g. receipts, images) so that our customer service agents can give you an accurate reply.

Important note: For questions regarding repairs and spare parts please kindly contact our repair partner Suitcase.Repair directly. For customers living in an area not currently served by our repair partner please contact us through the button above.